"Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information."

"Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window."

"The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications."

"Management by objective works - if you know the objectives. Ninety percent of the time you don't."

"To me, we're marketing hope."

"Hope smiles from the threshold of the year to come, whispering, 'It will be happier.'"

"Hope is the only universal liar who never loses his reputation for veracity."

"Never put off till tomorrow what may be done day after tomorrow just as well."